Refund policy

↩️ Return & Refund Policy
WeKart Online Store – Last Updated: March 2026

At WeKart Online Store, customer satisfaction is important to us. Please read this Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is physically damaged during delivery

  • The wrong product has been delivered

  • The product is Dead on Arrival (DOA)

To request a return, the following conditions must be strictly met:

  • Customer must inform us within 48 hours of delivery

  • A complete unboxing video is mandatory as proof

  • The product must be unused, uninstalled, and in original packaging with all accessories

📌 Important: Returns requested after 48 hours of delivery will not be accepted under any circumstances.

2. Non-Returnable Conditions

Returns will not be accepted in the following cases:

  • No unboxing video is provided

  • Physical damage caused after delivery

  • Product is used, tampered, or improperly handled

  • Compatibility issues (e.g., DVR/NVR configuration problems)

  • Data loss or recording-related complaints

  • Change of mind or incorrect purchase

3. Refund Process

  • Once the returned product is received and inspected, the refund will be processed within 5–7 business days

  • Refund will be credited to the original payment method

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer

4. Important Note on Data

WeKart Online Store is not responsible for any data loss under any circumstances.

Customers are strongly advised to maintain backup of all important recordings/data before installation, replacement, or usage.

⚠️ Data recovery is not covered under returns or warranty in any case.

5. Raise a Return Request

To initiate a return request, please email us within 48 hours of delivery with:

  • Order ID

  • Issue details

  • Unboxing video proof

📩 Email: returns@wekartonline.com

WeKart Online Store reserves the right to approve or reject any return request after verification.