Warranty Policy

🛡️ Warranty Policy

WeKart Online Store – Last updated: March 2026

WeKart Online Store provides warranty support on selected products as mentioned in the product listing. Please read this policy carefully before making a purchase. By purchasing from WeKart Online Store, you agree to the terms outlined below.
1 Warranty Coverage
✓ CCTV Hard Disks are covered under 2 Years Limited Warranty (if mentioned on product page).
✓ Warranty covers manufacturing defects only.
✓ Warranty support includes repair or replacement as per WeKart Online Store's decision after inspection.
✓ Warranty is valid only for the original purchaser and is non-transferable.
📌 Warranty period starts from the date of purchase. Always check the product page for specific warranty details before buying.
2 Warranty Does NOT Cover
✗ Physical damage (cracks, dents, broken parts)
✗ Burn or short circuit damage
✗ Water or liquid damage
✗ Power surge or voltage fluctuation damage
✗ Improper installation by unqualified technician
✗ Tampering, opened seal, or unauthorized repairs
✗ Firmware corruption due to improper use
✗ Data loss under any circumstances
⚠️ Data Recovery is NOT included in warranty under any condition. WeKart Online Store is not responsible for any data loss.
3 Warranty Claim Process

To initiate a warranty claim, follow these steps:

1 Email us at warranty@wekartonline.com with your Order ID.
2 Describe the product issue clearly with photos or videos if possible.
3 Provide testing proof (diagnostic report or video) if requested by our team.
4 Our support team will verify and share return/pickup instructions.
5 Product will be inspected after receiving — approval decision within 5-7 working days.
📌 Incomplete claims (missing Order ID or proof) may cause delays. Please provide all required details in your first email.
4 Replacement Policy
✓ Replacement will be provided only after inspection and approval.
✓ If replacement stock is unavailable, a refund may be issued at WeKart Online Store's discretion.
✓ Warranty period does not extend beyond the original purchase date.
✓ Replacement product carries the remaining warranty of the original product only.
5 Important Notice on Data & Installation
✓ We strongly recommend maintaining regular backups of all important CCTV recordings.
✓ WeKart Online Store is not responsible for any data loss under any condition.
✓ Installation must be performed by a qualified technician only.
✓ Improper installation voids the warranty immediately.
⚠️ Always ensure your power supply is stable and use a proper voltage stabilizer with CCTV hard disks to avoid damage.

📩 Want to Raise a Warranty Claim?

Email us with your Order ID and issue details — we will reply within 24–48 hours.

warranty@wekartonline.com