Warranty Claim
Warranty Claim — WeKart Online Store
Facing an issue with your product? We are here to help!
2 Year Carry-In Replacement Warranty on all WeKart products.
Important: Please make sure your product is registered before raising a warranty claim. Not registered yet? Register your product here →
Keep your Order ID, Purchase Date and Warranty Confirmation Email ready before contacting us.
📋 Keep These Ready Before Claiming
🔄 How to Claim Warranty — Step by Step
Contact Us via Email, WhatsApp or Call
Reach out to our warranty team using any of the 3 options below. Share your Order ID, purchase date and describe the issue clearly.
Send Product Photos
Our team will ask you to share clear photos of the defective product — including the label, seal and the issue visible on the product.
Ship the Product to Us
After verification, ship the product to our service center address. We will share the address via WhatsApp or email. Shipping cost to us is borne by the customer.
Replacement Dispatched
Once we receive and verify the defective product, a replacement unit will be dispatched within 3-5 business days. Return shipping is free from our side.
🛡️ Warranty Coverage Details
✅ What is Covered
- Manufacturing defects
- Hardware failure during normal use
- HDD not detected by DVR/NVR
- Unusual clicking or beeping sounds
- 2 Year Carry-In Replacement
❌ What is NOT Covered
- Physical damage or misuse
- Removed or tampered warranty seal
- Water or electrical damage
- Damage due to improper installation
- Products without warranty registration
Still Have Questions?
Our support team is here to help you — Monday to Saturday, 10 AM to 7 PM