Amazon / Flipkart Warranty Claim
Amazon / Flipkart Purchase — Warranty Claim
Bought our product on Amazon or Flipkart?
2 Year Carry-In Replacement Warranty is valid on all platforms!
🛒 Select Your Purchase Platform
Amazon Purchase
Bought from Amazon.in? Contact us via WhatsApp or Email with your Amazon Order ID for warranty claim.
💬 WhatsApp — Amazon Claim 📧 Email — Amazon ClaimFlipkart Purchase
Bought from Flipkart.com? Contact us via WhatsApp or Email with your Flipkart Order ID for warranty claim.
💬 WhatsApp — Flipkart Claim 📧 Email — Flipkart ClaimImportant: Please make sure your product is registered before raising a warranty claim. Not registered yet? Register your product here →
Keep your Amazon/Flipkart Order ID, Purchase Date and Product details ready before contacting us.
⛔ When Warranty Claim Will Be DENIED
Amazon/Flipkart Refund Already Received If Amazon or Flipkart has already refunded your full amount for this product, WeKart warranty claim will not be applicable. You cannot claim both refund and warranty replacement.
Misuse of Warranty Policy If our team suspects that the warranty claim is being misused — such as sending a different or damaged product — we reserve the right to deny replacement without any refund.
Physical Damage or Tampered Seal Products with broken seal, physical damage, bent connectors, scratches on PCB, or signs of self-repair will not be covered under warranty.
Warranty Period Expired Warranty claims raised after 2 years from the purchase date will not be entertained. Always register your product within 30 days of purchase.
⚡ Hard Disk Not Detected? Check This First!
👉 90% of "HDD not working" cases are actually a Power Supply issue — not a faulty hard disk!
Check Your DVR/NVR Power Adapter
Make sure your DVR/NVR is using the original power adapter that came with it. A DVR without HDD typically uses 10–15 Watts. With HDD installed, it needs 30–48 Watts. If your adapter is weak or old, it may not provide enough power for the HDD to spin up.
Replace or Swap the Power Adapter
Try replacing your DVR/NVR power adapter with a new 12V adapter with higher amperage (2A–4A). Many users have reported that simply changing the adapter solved the "HDD not detected" problem immediately. If you have a camera adapter with the same specs, try swapping it temporarily to test.
Check SATA Data Cable and Power Cable
Open the DVR/NVR cover and check that both the SATA data cable and power cable are firmly connected to the hard disk. Loose cables are a very common cause of HDD not being detected. Unplug and firmly re-plug both cables.
Touch the HDD After 1 Minute
After powering on, wait 1 minute and touch the hard disk with your hand. If it is slightly warm and you can hear a faint spin sound — HDD is getting power and working. If it is completely cold and silent — HDD is NOT receiving power. This confirms it is a power supply issue.
Test HDD on Another DVR or Computer
If possible, remove the HDD and connect it to another DVR/NVR or a desktop computer via SATA. If it gets detected on another system — the problem is with your DVR's power supply, not the HDD. Only if HDD is not detected on any system should you proceed with a warranty claim.
Format the HDD from DVR Settings
A brand new HDD needs to be formatted from the DVR/NVR settings before it can record. Go to: DVR Settings → Storage → HDD Management → Format. Most DVRs will beep continuously after detecting a new HDD — this is normal and means you need to format it.
📋 Keep These Ready Before Claiming Warranty
🔄 Warranty Claim Process — Step by Step
Try Power Supply Troubleshooting First
Before raising a claim, please try all the power supply steps mentioned above. This solves 90% of cases and saves you the hassle of shipping the product.
Contact WeKart via WhatsApp or Email
If the issue persists after troubleshooting, contact us with your Amazon/Flipkart Order ID, product details and clear photos of the issue. Our team will verify your claim within 24 hours.
Ship the Product to Our Service Center
After claim approval, ship the defective product to our address (shared via WhatsApp). Shipping charges to us are borne by the customer. Please pack the product safely to avoid damage in transit.
Replacement Dispatched within 3–5 Days
Once we receive and verify the product, a replacement unit will be dispatched within 3–5 business days. Return shipping charges are covered by WeKart.
Need Help? Contact Us Now!
Our warranty team is available Monday to Saturday, 10 AM to 7 PM IST