Return & Refund Policy
↩️ Return & Refund Policy
WeKart Online Store – Last Updated: March 2026
At WeKart Online Store, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
1
Eligibility for Returns
We accept returns only in the following cases:
✓ The product is physically damaged during delivery.
✓ The wrong product was delivered.
✓ The product is dead on arrival (DOA).
To request a return, the following conditions must be met:
✓ Customer must inform us within 48 hours of delivery.
✓ An unboxing video is mandatory as proof.
✓ Product must be unused and in original packaging.
📌 Returns requested after 48 hours of delivery will not be accepted under any condition.
2
Non-Returnable Conditions
Returns will NOT be accepted if:
✗ No unboxing video is provided.
✗ Product shows physical damage caused after delivery.
✗ Product is used, tampered, or opened improperly.
✗ Compatibility issues due to DVR/NVR configuration.
✗ Data loss complaints.
✗ Change of mind purchases.
3
Refund Process
✓ Once returned product is received and inspected, refund will be processed within 5–7 business days.
✓ Refund will be credited to original payment method.
✓ COD refunds will be processed via bank transfer.
4
Important Note on Data
WeKart Online Store is not responsible for any data loss. Customers must maintain backup of important recordings before installation or replacement.
⚠️ Data recovery is not covered under returns or warranty under any condition.
📩 Want to Raise a Return Request?
Email us with your Order ID and unboxing video within 48 hours of delivery.
returns@wekartonline.com