OEM & Open Box Warranty Policy | WeKart Online Store

OEM & Open Box Product Warranty Policy

Applicable on all OEM / Tray / Open Box products sold by WeKart Online Store — including Processors (CPU), Hard Disk Drives, SSDs, CCTV Surveillance HDDs, and other computer hardware.

What is an OEM / Open Box Product?

Many products sold by WeKart Online Store — such as processors, hard disk drives, SSDs, and other hardware — are supplied as OEM (Original Equipment Manufacturer) / Tray units or Open Box units, rather than sealed retail-boxed products. This is a common and genuine industry practice, and does not affect product performance or quality.

📦 OEM / Tray Product

Sold without manufacturer retail packaging. Product is genuine and factory-tested, and comes with a WeKart GST invoice. Not eligible for the manufacturer's direct consumer warranty — WeKart provides the warranty instead.

📂 Open Box Product

Product may have opened/inspected packaging (for quality checks, returns, or display) but is functionally new/tested. Covered under WeKart's own warranty terms as stated on the product page.

Warranty Coverage by Product Category

Warranty duration and provider vary by product type. Always check the specific product page for exact warranty period before purchase.

Product Category Condition Type Warranty Provider Signature / Sticker Applicable
Processors (CPU) OEM / Tray WeKart Online Store Yes
Hard Disk Drives (HDD) OEM / Open Box WeKart Online Store Yes
CCTV Surveillance HDDs OEM / Open Box WeKart Online Store Yes
SSDs OEM / Open Box WeKart Online Store Yes
RAM / Memory Modules OEM / Open Box WeKart Online Store Yes
Speakers & Peripherals Open Box WeKart Online Store No

This table is indicative — the exact warranty period (e.g. 6 months / 1 year) for each product is mentioned on that product's own page.

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Warranty Signature / Sticker — Please Read

Applicable products (such as processors and hard disk drives) may carry a WeKart warranty verification signature and/or a warranty sticker on the unit, used solely to identify genuine warranty-eligible units.

⚠️ Please do NOT remove, clean, scratch, alter, or tamper with any signature or warranty sticker present on the product, under any circumstances.

If the signature or sticker is removed, faded, damaged, modified, or becomes unreadable, the warranty on that unit will be considered void and ineligible for any claim, replacement, or support.

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No chemicals, cleaners, or solvents on the product

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Don't scratch or polish the signature/sticker area

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Handle carefully during installation and removal

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Keep all warranty markings clearly visible always

How to Claim Warranty


Check eligibility — confirm the warranty signature/sticker (if applicable) is intact and the warranty period hasn't expired.


Contact WeKart Support — email support@wekartonline.com or WhatsApp +91 73870 05986 with your order number and issue description.


Share proof — clear photos/videos of the product and the intact warranty signature/sticker.


Resolution — WeKart team verifies and arranges repair, replacement, or support as applicable, based on the product's warranty terms.

Terms & Conditions

  • OEM / Open Box products are not covered under the original manufacturer's direct consumer warranty; warranty is provided exclusively by WeKart Online Store.
  • Warranty is void if the warranty signature/sticker is removed, damaged, or tampered with.
  • Warranty does not cover physical damage, liquid damage, burn marks, or damage caused by incorrect installation.
  • Warranty period starts from the date of delivery, as mentioned on the invoice.
  • A valid WeKart GST invoice is required for all warranty claims.
  • WeKart reserves the right to inspect the product before approving any warranty claim.

Frequently Asked Questions

Is an OEM processor genuine Intel/AMD hardware?
Yes. OEM/tray processors sold by WeKart are 100% genuine, factory-tested units — only the retail packaging differs from boxed versions.
Why doesn't the manufacturer provide warranty on OEM products?
Manufacturers like Intel typically restrict direct consumer warranty to their own retail-boxed packaging. For OEM/tray units, the seller (WeKart Online Store) provides the warranty instead.
What happens if the warranty sticker gets accidentally damaged?
If the signature or sticker is removed, faded, or becomes unreadable, the unit becomes ineligible for warranty claims. Please handle the product carefully and avoid contact with the marked area.
How long is the warranty period on CPUs and hard disks?
Warranty duration varies by product and is specified on each product's page. Please check the individual listing for exact warranty period before purchase.
Does WeKart provide a GST invoice for warranty purposes?
Yes, every order includes a GST-compliant invoice, which is required as proof of purchase for any warranty claim.

Need Help With a Warranty Claim?

Email: support@wekartonline.com  |  WhatsApp: +91 73870 05986 (Mon–Sat, 10 AM – 7 PM IST)

GST Invoice on Every Order Genuine OEM Products WeKart Verified Warranty